Unsecure bank

I sold a car, when I received the payment notification on my phone I called Capitec to confirm this and they stated the funds are in my account (which i have the call reference for). 6 days after selling the car the funds are reversed from my account. After visiting a branch I was advised that the sender had no money and this was a cheque payment which i was not advised of before.

I asked for the cheque and when it was sent to me i noticed that it was ********** and then I opened a case. Capitec accepted a ********** cheque because their staff is also either untrained or *****'s working with ******* and pretended they were depositing it into my account. I contacted them, the Ombuds office together with the press

Capitec decided to settle me the funds for the car that I had sold because the negligence was on their part because they are not secure nor are their systems up to date so they decided to shut me up by settling me the funds

Dominque Wessels from their complaints department the called to confirm that the funds and the matter had been resolved. I immediately moved the funds to my FNB account only to find that Capitec later froze my account and they have also made contact with FNB to freeze my FNB account aswell.

I will be speaking about my journey with these two banks on radio and the suffering I had to endure because of their lack of security and customer care. I will be informing everyone I know to cut ties with Capitec.

I will need a written response from Capitec with regards to this matter as I have had none so far as the Ombudsman requested them. Not only did I lose a car but I have been undermined and treated like a ********, a ***** and *************. The amount of money for petrol, airtime and food i have spent on trying to solve this matter out has been astonishing so I will also be getting legal advice on how to recuperate these costs from this bank because this not my doing but there doing.

I am suffering and so is my job because I have to drive up and down to Pretoria daily to meet with the investigating officer. My daughter has also not been to school for the past two weeks because I could not take her based on the stress levels, suffering and financial strain that this has placed on me and my family.

The press (2 papers), Google, Ombuds and my radio interview have all been confirmed.