Unsatisified Customer

I have always had good service from Capitec Bank until today. I was expecting a payment to be made into my account today and it was not reflecting so I called the Capitec Call Centre for help and the person on the other end of the phone was very unhelpful and told me to check my account which I had been doing. He asked me to answer some security questions in order to help me and when I answered them told me I had failed and now had to go into my branch to sort it out. I have never had this problem before with Capitec or with Absa which is my other bank. I think I will close my account.