Unsatisfying Service *** and ***0

On the 10th of February , at 14:07 , I made my way to Capitec Branch in Alberton on Voortrekker Rd. I had x5 R200 notes as I needed to make an urgent deposit. As it is my turn to do my transcaction, I then press all the correct options for my deposit. Soon as I put the money into the atm, the roller door came down, hitting me on my head and closed the atm off while my money was inside. I then stood there while calling their call centre asking for help. Reference ********** 3 was issued to me. I was told to wait til Monday as nobody in that department works on weekends. Tuesday I get to speak to Nthabiseng who said she'd investigate and get back to me. Wednesday I called the whole day and was told she is in meetings. Later on that day she said called back and said they are still investigating. On the 17th I went to branch and asked them how these kinds of queries are handled, the branch assistant manager said one of the consultations will call again and get back to me. She made the call in front of me and was told the matter is still being investigated which takes four weeks, oh and that they tried to call me and I did not pick up! My question is: if capitec systems are not being updated with new and accurate information how am I supposed to feel as a client? Is four weeks really the correct time lead or are they just saying that incase they have a few lazy days ahead?Did I ask the atm to eat my money and hit my head with a roller while doing such? I understand they have a lot of branches and clients to assist but as a person who works with clients on a daily basis I can honestly say this should not regarded as fair. This is honestly Bull **** and I'm disappointed after being a client since 2010