Unsatisfied with capitecs services and conflict resolution abilities

I am very disappointed with capitecs services 1. I made a loan with capitec ,I paid it for 14 months but the balance has not decreased by the amount it is supposed to decrease by. I went to enquire but I received no clear answer as they were busy tossing me around transferring me from one consultant to another. 2. I've received SMS's saying I've not paid my loan while the debit order has went through, when I contact them they tell me I changed my debit order dates of which I know nothing about. 3. They have rescheduled my loan premium by R50 without my concern , why would I want to reduce my loan by R50. 4. And now when I tried to apply for another loan they told me that the system has locked me out and I should wait for a couple of months , I waited for those couple of months and went back they then told me that it is because of the rescheduling I should wait for more months, I then called head office and they told me that there was no rescheduling done on my loan. Your guys are frustrating me.

There are so many answered questions and unsolved problems. I cannot express in words how much anger I feel about Capitec every time I think of these occurrences