Unsatisfied Ex-Capitec Client

I was recently *****ed by someone claiming to work with Capitec. I received a phone call from someone stating that money is being deducted from my account every month at a value of R99. I told this person that this is not true and he debated with me over the phone claiming to give me his desk number and name (Phillip) as well as his so called ID number. I then switched off the phone and money started going off in my account. I went directly to Capitec where I was assisted and told to go to the police to get a case number and they told me that I bought this person vouchers which was not the case at all as I switched off the call. I then went to the police station and I was assisted and sent the case number. The investigation officer from SAPS said that they will not be able to help me as Capitec’s ***** department needs to handle this case and get my money back. Two weeks later (today) I received an email that merely just stated they can’t send my money back and they know that’s not the result I wanted, and that the case is now closed. This is very inconvenient for me as a huge sum of money has just “disappeared in my account” and that Capitec can’t take responsibility for the money that was “******” from my account. I trusted Capitec to keep my money save which was not the case and now they merely just apologetic about it. I want Capitec to know that I am not satisfied with the way I was treated and that I would like to get my money back. It is only me that knows how much money is my bank account so I don’t understand how a third party could get that information and get access to my account and take my own money. Something needs to be done about this issue and be sure that I will no longer be making use of Capitec as they are running a ***** driven bank where your money is everyone’s money. No matter the low rates you pay with them I would rather pay higher rates at a bank I can fully trust.