Unsatisfied Customer

<p>On sunday the 3rd of July i transferred funds to an incorrect number ,on Monday the 4th when i picked up the error i contacted capitec for them to assist me a reversal of the funds that i had transferred an i was told that the person i put money into accidentally must be contacted first and he must give a consent before the funds can be reversed and that i will be informed after 7 days of the status quo.On Monday the 11th i had to phone capitec again for an update and again i was told the person is unreachable.Couldn;t capitec find a better way to dela with such issues?I mean proof is there that the money was transferred accidentally to the wrong number </p>