Unsatisfied customer

I am a Capitec member, I reported a sign of ***** immediately at Capitec, I asked them to reverse it the money goes to a Capitec cellphone number that I don't know, they said I must open a case and submit everything within 48 hours, and on there side they will freeze that account as I reported the matter early. Capitac sent and email saying the case is closed and invalid. Capitac does not want to account where as I reported the matter early to them my account at is not safe and they don't want to account my issue is still not resolved, only got an email saying they will look into the matter after I told them that my lawyer said if I notified immediately and the money was not used at the time they (Capitac) are at fault.