Unsatisfied client

I want to Capitec kuils River branch to get assistance . I was told that I can't apply due several seasons which she can't really say why . Yet she told me to go to nedbank or another bank as they are more lenient. I couldn understand as my score is average of 630 and I know credit I'm not bad .

Secondly I asked her to help me fica. Yet she couldn assist me as well coz my ****en surname reflects on my new address .

Yet I walked out of that branch unsatisfied and ****ed because my own BANK is giving me this service .

The moral is : I understand that she follows rules and company policy but a customer will never forget how a consultant make you feel . It's how you say it .