1 reviews | Active since Jun 2016
Unsatisfied capitec client
<p>Hello peter</p> <p> </p> <p>My quiry comes from capitec I made a payment with a cellphone to another person of R3000 to another client by mistake while I was trying to make a payment to a person who I owe R3000 (made payment to *** rather than***) on monday and my reference number was ***5 and capitec promised me to refund of that money after 7 days and the money will be placed on hold, today when I get there they tell me that the money is no longer on hold and it is a civil matter and I tell them I dont know the person. Please help me to get my money back. My account details ***</p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
Candice Dawson will take ownership of this investigation and will provide you with feedback within 2 working days. I trust that the matter will be resolved successfully.
Roxanne Pridgeon
Complaints Management: Capitec Bank
Best regards,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
Candice Dawson will take ownership of this investigation and will provide you with feedback within 2 working days. I trust that the matter will be resolved successfully.
Roxanne Pridgeon
Complaints Management: Capitec Bank
Best regards,
I trully hope for a satisfactory outcome as I dont know the person and if you could check my statement I made the rightfull payment after that one
I trully hope for a satisfactory outcome as I dont know the person and if you could check my statement I made the rightfull payment after that one
I feel capitec doesnt want to help me cos they want to push me into agreeing that this is a civil matter and im asking them to ask the receipient question of if the recepient knows me or the area of where I live because I indeed made the correct payment after my intial mistake and yet their are taking receipient side regarding the matter.
I feel capitec doesnt want to help me cos they want to push me into agreeing that this is a civil matter and im asking them to ask the receipient question of if the recepient knows me or the area of where I live because I indeed made the correct payment after my intial mistake and yet their are taking receipient side regarding the matter.
Candice im still waiting for your reply of yesterday after your initial call because your promised to help me
Candice im still waiting for your reply of yesterday after your initial call because your promised to help me
Wow stil no reply
Wow stil no reply
Dear capitec
Please treat me with respect by communicating with me
Dear capitec
Please treat me with respect by communicating with me
I dont want to lie I have completely lost faith in capitec bank
I dont want to lie I have completely lost faith in capitec bank
Thank u capitec 4 helping me get my money back. Im trully grateful to candice with everything she did regarding this matter.
I thank you very much
Thank u capitec 4 helping me get my money back. Im trully grateful to candice with everything she did regarding this matter.
I thank you very much