dN
danisile N

1 reviews | Active since Jul 2013

08 Mar 2017, 17:55

unsatisfied

<p>Service is very slow- got to capitec bank at 5:30 and sat the for more than 30minutes and there were only 2 other customers.my number got skipped and the lady who came to the bank after me was helped and I was left sitting there and waiting for assistance.</p>

0
Replies (2)
Capitec Bank
Capitec Bank's reply09 Mar 2017, 08:24
Official

I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Best regards,

Capitec Bank
Capitec Bank's reply09 Mar 2017, 14:55
Official

Hi Miss Nyaka

As per our telephone conversation, you confirmed being happy with the clarity and explanation provided and therefor the matter has been resolved.

Kind regards

Donorique (Complaint Management Officer)

Best regards,