TM
Tlhogi M
1 reviews | Active since Jan 2020
22 Jun 2021, 11:22
Unsatisfactory service: On 22/06/21 went Capitec bank regarding the hold on my savings account which was put around February due to what say is suspition of ***** which they cannot provide proof of
Unsatisfactory service: On 22/06/21 went Capitec bank regarding the hold on my savings account which was put around February due to what say is suspition of ***** which they cannot provide proof of. Was told by the consultant there after making several calls to their forensic department who said the cannot reopen the account and also asked about my funds in the account. No clear explanation has been given and was asked to resent rhe affidavit again. Please can somebody fro Capitec please provide me with sensible feedback.
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Capitec Bank's replyOfficial
22 Jun 2021, 11:55Good day Tlhogi
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply22 Jun 2021, 11:55
Official
Good day Tlhogi
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
TM
Tlhogi M's updateReviewer Update
23 Jun 2021, 19:55Went to the branch in Brits on the 22nd June 2021 to follow up on the query raised 3 months ago when my account was first block, then on the same day my account was unblocked but I still can't access funds in my account or even do transfers out. This is definately getting out of hand, can someone from Capitec please contact me on *** and explain to me what the delay is about, I have a policy which is now about to be cancelled and no one has the audacity to even contact me to tell me what is exactly going on with my account.
TM
Tlhogi M's update23 Jun 2021, 19:55
Reviewer Update
Went to the branch in Brits on the 22nd June 2021 to follow up on the query raised 3 months ago when my account was first block, then on the same day my account was unblocked but I still can't access funds in my account or even do transfers out. This is definately getting out of hand, can someone from Capitec please contact me on *** and explain to me what the delay is about, I have a policy which is now about to be cancelled and no one has the audacity to even contact me to tell me what is exactly going on with my account.