Unsatisfactory service and no sense of urgency

I am very unhappy with your service. I made a payment on the 5th of December to a capitec client, using their cellphone numbers. She did not receive the payment, I decided to give it time until the following day. On the 6th, I called to your customer service contact center, to get to understand what could have transpired, I was told that there is a technical issue that you are experiencing and that the issue will be resolved shortly. Nothing happened still on the 6th. I called again on the 7th to follow up on the incident as the payment was STILL not reflecting, the consultant told me that she will escalate the incident and that they will get to it on Monday. I called again today (10th) I spoke Xoliwe Mkhwa****, who towards the end of the call was getting impatient as I wanted answers and this is rather urgent. Can I have some sort of feedback or can this be payment just be cancelled