Unsatisfactory service

I had funds in my Capitec Savings account and made a withdrawal and still had the funds in my account , when I tried to swipe my card it was declined I even went to the atm to make a second withdrawal it was declined . I have phoned the Capitec call centre 3 times I couldn't get assistance I was toldthe declined transaction is still in progress that's why my money is not showing in my account and yet I didn't make the purchase as it showed declined on the speeding I want my money back today ! I'm being told I need to wait 5 days or email the slip that's showing the declined transaction I explained to the lady Thandokazi whom I spoke to that I am in a crisis situation I need the transaction to be finalised today as this is not my fault I was making a purchase and had funds but it was declined and my money is gone and I didn't get an sms communication as I get with ever transaction. I'm in a ****ing crisis and want my money today you guys don't even phone your customers back. Here's the call reference ***1.