Unsatisfactory service

Been a loyal customer with capitec for a long time, however I am disappointed at the way they are handling my query.

I went to an ATM and although i did not get the money, the money was deducted from my account.

It has been over a week and still no updates. The receipt even shows an error code yet Capitec is dragging their feet with reimbur*****t of MY OWN MONEY