Unsatisfactory customer care

I have used Capitec Bank for as long as I can remember but I am appauled of the service I just received from this bank. On Wednesday the 2nd of November 2022 I bought data at around 22:30 at night through their app. I did not receive the data but the money was deducted from my account. I called the customer care number and the consultant said that the money went through to MTN. I called MTN and they told me that the money is not reflecting on their side. I called Capitec again and I was told to wait for 24hrs. On Thursday the 3rd of November I wrote a WhatsApp to Capitec and a Consultant named Dineo said she is aware of the issue and said I should wait for 1 more hour and the money should be in. I told her that I do not have airtime to call therefore to ensure that everything is done. I woke up this morning and I have not been credited. I whatsapp Capitec again and Sethu says I must wait another 24hrs as this was not escalated. I immediately lost it because nobody seems to care enough at Capitec. I am constantly calling them but I get no joy in getting my refund back. I called the call centre again and asked what is going on and they told me they will only escalate the matter now. The consultant that was initially busy with this issue was K Selopyane. When I reported this matter to complaints department they sang same story you will have to wait for another 24hours. This is a joke so now it becomes my problem that people do not do their jobs and these investagations are done at my expense. Ive lost so much money calling these consultants and have received no help. This is unacceptable behaviour and makes me question if people actually know what they suppose to be doing. It is quite clear to me Capitec just ****s people just like the ******* that they report to us to be aware of.