Unsatisfactory complaint resolution

Thanks to Madeleine and Kopano my complaint was finally dealt with in a professional manner. After the many unprofessional client services agents I've dealt with, I feel like these are the only intelligent people you have. I spoke to Kopano after speaking to few *********** people, I pushed him to the limit, even swore at him but he was very composed. And used emotional intelligence. I actually heard him taking deep breaths during our calls and choosing to remain calm. He is an asset in your Rehabilitation department. The likes of Wesley and them still need training