Unsatisfactory and unfair service

On Friday the 8th of December, i paid money into a wrong account (R1600). With capitec you can transfer money using the cellphone number, so what happened is that the person i was supposed to send the money to, gave me a wrong cellphone number (she swaped the last 2 digits)but still similar to her number, so when i paid, the money went into the wrong account. So when she told me that she did not receive the money, i was shocked because i know that when paying from capitec to captiec, the transfer will be made instantly, so thats when i called Capitec to inform them. And they said they will contact the Number that we send the money to. So i kept on calling, and i was told that the number is not gping through, which i tried as well. So, on Saturday morning i went to capitec in Savannah mall, i was also told the same story by the consultant and saying that the matter has been escalated to the higher deparrment and he will come back to me once he gets the feedback. So on Monday the 11th, he called me and told me that still, they cannot get hold of the person, amd so if they cant get hold of her, they will just release the frozen funds into her account, so its gonna be a loss on my side, where as there are no term and conditions on prompts of sending the money via cellphone. So i kept on calling Capitec, im still told the same. I cannot afford to loose such lot of money. Please help me.