LD
Lutendo D
1 reviews | Active since Oct 2021
21 Dec 2021, 11:39
Unsatified with Capitec service
I just woke with the message saying that my app has been deactivated and I need to visit a branch. No explaination given. If such can randomly happen then one wonders about the safety of the in the account. The branch is not even helping we are just sitting outside waiting for our turn to go inside. This is very unprofessional and highly unaccaptable as it is wasting my whole day
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Replies (2)
Capitec Bank's replyOfficial
21 Dec 2021, 12:10Good day Lutendo
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply21 Dec 2021, 12:10
Official
Good day Lutendo
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
22 Feb 2022, 11:26Hi Lutendo
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply22 Feb 2022, 11:26
Official
Hi Lutendo
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank