Unsafe Personal Information exposed to *********!!!

On Saturday 03 September 2021, I was in Johannesburg, Corner Market & Nugget Street, I fail victim of Sim Swap. I never had Capitec Banking App. And in a moment fro the scdnario, I noticed that the culprits managed to register for Banking App with my phone and accessed my bank account and withdraw/ send themselves R2 000.

My question to Capitec is, even though they managed to successfully sim swap my phone numbers, how is it possible that the *********/ culprits could manage to obtain my bank account number and other information for them to successfully register for Capitec Banking App.

I do not feel safe with Capitec anymore since I feel so much that my Personal Information is not Protected at all.

Unless otherwise, the only explanation I have in my opinion is that, the culprits should be working with the Capitec Bank because it sounds so impossible to obtain all my personal information merely from a simswap.

I want my money back please - it was my full month salary.

Pathetic and disgusting client's protection.