AL
Angelina L

1 reviews | Active since May 2016

16 May 2016, 13:04

Unsafe Banking with Capitec bank

<p>I have paid an amount of R194.500.00 using capiteng internet banking and by mistake i omitted 1 digit but the benefeciary was still created without an alert ,5 days later i was told by the benecifuary that was supposed to have recieved the money that it is not paid,upon investigation i was told that the banking system generated a zero to correct the missing digit which resulted in paying the wrong person at standard bank and that individual used the money , i am being told that unfortunately there is nothing thay can do and that i should open a case agaisnt the standard bank client who got the money,imagine the nerve !!! they do not want to take the responsibility as if it was my fault that the system gererated a zero,this made me realise just how unsafe banking with capitec really in.</p> <p> </p> <p>a lot of money like this cannot just be lost like that ,i will be taking them further should they not do the right thing which is to pay back my money .</p> <p> </p> <p>Be warned guys!!!!</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply17 May 2016, 13:05
Official

Good day

Please note that Megan Martin is currently investigating the matter.

Complaint Management

Capitec Bank