Unsafe banking institution

My account has just been debited again and in the meanwhile this is all i received from Capitec"Capitec Bank: Good day Ms Moeletsane. Kindly be advised we are still in the process of resolving your complaint. ***. Call: ***."... No specified time frames on when this will be resolved. I want my money back!!! It's a pity that switching banks is such an administrative headache however if this issue isn't resolved and my money is paid back I'll definitely move.