Unsafe Bank

I’m frustrated with Capitec Bank. On Thursday the 11/06/2020 two online companies debited from my account without my knowledge nor buying from them and I immediately called Capitec Bank and my money was reversed into my account and my card was immediately stopped as I was advised to go to the branch for card replacement which I did first thing on Friday morning the 12/06/2020 payed the R70 fee for replacement and I got my new card, what’s frustrating is that on the very same Friday around 23:45 same two online companies debited money from my account again after I’ve replaced the old card and when I called Capitec today morning I was told it will take 14 days to get a response and I might not get my money back and on top of that there’s R100 and something charge of each transaction. That means our money is never save especially with Capitec Bank.