Unresponsive Client Care

This one star rating is in regards to the customer service on email as well as the WhatsApp messenger. A company that I did not subscribe to(I even tracked the company down myself, and they said they didn’t have any subscriptions under my name), was attempting to charge me with 19USD so I set my limits lower to prevent them from taking my money. Every time I would get charged R3.40 due to the “debit order” exceeding the limit. I UNDERSTAND THE BANKING FEES but when I contacted Capitec on WhatsApp to see if they could possibly block the company or something, they rep**** asking for my name and ID and then they just ignored me - I tried this multiple times to no avail. Then I decided to take to email, this time they were actually responsive at first but were just lacking competence. I explained my problem in detail and they thought that I wanted the banking charges stopped(which I did but the root of the problem was the unknown company attempting to take my funds - so block the company and then I won’t get charged the fees). Then they also ignored me after that.

If you don’t want to be left helpless and without a lifeline when something urgent happens with your money - DON’T USE CAPITEC.