Unresponsive and No Service

Item: Capitec Bank
Rating: 1
Author: Xoli S

I’ve spent the past two weeks phoning the bank back and forth to reinstate my dormant account and change my business name to date nothing has been done! Prior to the endless calls I’ve sent email requests to this regard but nothing has been done either. Have signed and sent the required documents but they just could not be bothered to provide a service that I pay for.

Helpful (0)

Replies (3)

Capitec Bank's replyOfficial

01 Mar 2023, 10:17

Good day Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Business Banking

Capitec Bank's reply01 Mar 2023, 10:17

Official

Xoli S's updateReviewer Update

02 Mar 2023, 10:50

When will this be resolved?

Xoli S's update02 Mar 2023, 10:50

Reviewer Update

When will this be resolved?

Capitec Bank's replyOfficial

06 Mar 2023, 14:10

Hello Xoli S
In response your complaint, kindly refer to our telephone conversation held on 6 March 2023 / email correspondence sent to you on 6 March 2023, as outcome of complaint.

Please feel free to contact us directly should you have any other enquiries relating to the matter.

Kind regards,

Capitec bank

Capitec Bank's reply06 Mar 2023, 14:10

Official