LN
Lerato N
1 reviews | Active since Mar 2025
04 Mar 2025, 09:30
Unresolved voucher
My name is lerato nhlapo on the 25th of last month I did a cash send to my self as I lost my card went to capitec ATM to take it out unfortunately only a slip came out so I went inside the boxer store n I was told it was already been redeem so I immediately wet to jabulani capitec branch n the matter was log or escalated was given a log number to do a follow up so I did that the last 4 days it stated still in process so I did a follow up today n was told it was escalated incorrect by the branch n to be honest I won't wait another 5 days to be honest I just want my money back then bank with other bank coz capitec is falling us to be ho
Helpful (0)
Replies (7)0
Replies (7)
Capitec Bank's replyOfficial
04 Mar 2025, 10:38Hii Lerato, thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Capitec Bank's reply04 Mar 2025, 10:38
Official
Hii Lerato, thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
LN
Lerato N's updateReviewer Update
04 Mar 2025, 11:00Ok thanks will wait for that call I just want to be refunded and I won't wait another week coz of it was wrongly escalated I would appreciate it if I can be refunded immediately coz I waited for long trying to figure out y the investigation is taking so long only to find out it was wrongly escalated mistakes do happen plz come with a solution for this as I need that money
LN
Lerato N's update04 Mar 2025, 11:00
Reviewer Update
Ok thanks will wait for that call I just want to be refunded and I won't wait another week coz of it was wrongly escalated I would appreciate it if I can be refunded immediately coz I waited for long trying to figure out y the investigation is taking so long only to find out it was wrongly escalated mistakes do happen plz come with a solution for this as I need that money
LN
Lerato N's updateReviewer Update
05 Mar 2025, 11:21Mrng since i waited for a call from capitec no response from them
LN
Lerato N's update05 Mar 2025, 11:21
Reviewer Update
Mrng since i waited for a call from capitec no response from them
LN
Lerato N's updateReviewer Update
05 Mar 2025, 14:15Got a call few hours after writing on this page that I am still waiting for a consultant to call as they mentioned they wld explained the situation again n was told they will get back to me so I sat for hrs still no feedback decided to call their customer service again was told it's been escalated like before and on their note it state that it was redeemed from the ATM as I stated that the money didn't go out but the slip so she mentioned that she will escalated it again mean start afresh ,like this has been going on each and every time I complain or do a follow up ,can capitec find someone to help me with this
LN
Lerato N's update05 Mar 2025, 14:15
Reviewer Update
Got a call few hours after writing on this page that I am still waiting for a consultant to call as they mentioned they wld explained the situation again n was told they will get back to me so I sat for hrs still no feedback decided to call their customer service again was told it's been escalated like before and on their note it state that it was redeemed from the ATM as I stated that the money didn't go out but the slip so she mentioned that she will escalated it again mean start afresh ,like this has been going on each and every time I complain or do a follow up ,can capitec find someone to help me with this
LN
Lerato N's updateReviewer Update
05 Mar 2025, 16:00Capitec it's the worst bank ever still waiting for a callback why it's taking long for a refund been busy calling customer service not helping at all but keep on doing the same thing over and over can Capitec team leader or manager take over the matter to be resolved
LN
Lerato N's update05 Mar 2025, 16:00
Reviewer Update
Capitec it's the worst bank ever still waiting for a callback why it's taking long for a refund been busy calling customer service not helping at all but keep on doing the same thing over and over can Capitec team leader or manager take over the matter to be resolved
LN
Lerato N's updateReviewer Update
06 Mar 2025, 13:38Good day
Today was trying to do a follow up on my cash send refund called the call center talk to lethabo who was rude to me transferring me to the wrong department even hang up the call on me,I am tired of running around wanting my money back ,manager who called me yesterday promised to get back to me mara still today I am still waiting
Today was trying to do a follow up on my cash send refund called the call center talk to lethabo who was rude to me transferring me to the wrong department even hang up the call on me,I am tired of running around wanting my money back ,manager who called me yesterday promised to get back to me mara still today I am still waiting
LN
Lerato N's update06 Mar 2025, 13:38
Reviewer Update
Good day
Today was trying to do a follow up on my cash send refund called the call center talk to lethabo who was rude to me transferring me to the wrong department even hang up the call on me,I am tired of running around wanting my money back ,manager who called me yesterday promised to get back to me mara still today I am still waiting
Today was trying to do a follow up on my cash send refund called the call center talk to lethabo who was rude to me transferring me to the wrong department even hang up the call on me,I am tired of running around wanting my money back ,manager who called me yesterday promised to get back to me mara still today I am still waiting
LN
Lerato N's updateReviewer Update
07 Mar 2025, 13:15Good day
I have been waiting for capitec to come with a solution to my query but it seems like everytime they have to talk about escalating the matter so I saw that the next step that I will take is report this to the radio station Jozi FM,coz I gave them enough time to investigate even now still waiting for a call they promised that they will come back to me but i am the one who is busy calling their call center even if they give me the same story again
I have been waiting for capitec to come with a solution to my query but it seems like everytime they have to talk about escalating the matter so I saw that the next step that I will take is report this to the radio station Jozi FM,coz I gave them enough time to investigate even now still waiting for a call they promised that they will come back to me but i am the one who is busy calling their call center even if they give me the same story again
LN
Lerato N's update07 Mar 2025, 13:15
Reviewer Update
Good day
I have been waiting for capitec to come with a solution to my query but it seems like everytime they have to talk about escalating the matter so I saw that the next step that I will take is report this to the radio station Jozi FM,coz I gave them enough time to investigate even now still waiting for a call they promised that they will come back to me but i am the one who is busy calling their call center even if they give me the same story again
I have been waiting for capitec to come with a solution to my query but it seems like everytime they have to talk about escalating the matter so I saw that the next step that I will take is report this to the radio station Jozi FM,coz I gave them enough time to investigate even now still waiting for a call they promised that they will come back to me but i am the one who is busy calling their call center even if they give me the same story again