UNRESOLVED QUERY

Good day<br> <br> <br> I am really terribly annoyed as my brothers' query is still unresolved.<br> <br> <br> He inserted a card to draw R500 that was deposited by Ntokoza Mbambo and there was no response and when he cancelled , the card was not returned .We then waited on the ATM and called Capitec to advise that the card was not returned. The following morning he went to the Capitec at Cresta branch and the consultant advised that the funds were withdrawn elsewhere and that the matter will be escalated for an investigation.<br> <br> It is now April 2016 and there is still no feedback.I bank with Capitec and am feeling very disappointed with your actions .<br> <br> Kindly assist soonet.<br> <br> Regards NS Shabangu<br>