Unresolved query

Incident number ********** 2 hi there can someone assist me ., I mistakenly transferred money to an incorrect number using a ussd code on Saturday Midday I immediately went to the nearest branch to report the matter ., consulted had to call the head office to seek some assistance., she was advised the only thing they could do is to put the funds I transferred on hold and contact the customer to give authority of the reversal ., apparently they client was unavailable and that they will try again on Monday., I called client services yesterday to check if there's any feedback but no query is still open because they have not found the client . Which is a lie because I called him ., he picked up the phone ., can someone competent assist because I WANT MY MONEY

Regards Thabang