UNRESOLVED LOAN QUERY

I took out a loan with Capitec in April of 2024 and have been paying my installment timeously each month, however since last year around September/October my owing balance has not went down, it keeps increasing! And no one can give me an answer as to why this is happened, aside from the ridiculous interest rate I was offered as CAPITEC STAFF the increase does not make any sense

I once again reached out to the loan department on WhatsApp and waited over 15 minutes to be connected to an agent, eventually I was connected with KATLEGO who did not bother to assist at all, instead he/she sent an automated apology stating that their systems are down

I asked him/her to have their manager/teamleader contact me as I want this mess to be sorted out as I am losing alot of money on this loan, it has now been 30 minutes and still no call from the loan department nor have they bothered to respond on WhatsApp

I am disgraced and appalled by this level of service and it is shocking that a department such as Loans operates in such a nonchalant manner