MM
Mpho M
1 reviews | Active since Nov 2025
04 Nov 2025, 11:54
Unresolved issues. Extremely poor customer service
Bad service, no empathy, agents are unprofessional and they do not take their customers seriously. I logged a ticket regarding my money and i haven't received any. I am the only one who have been doing follow up, they never even cared to call and advise how far they are with the query. Agent are rwady to dismiss a customer while the issue is not resolved.
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Replies (2)MM
Mpho M's updateReviewer Update
04 Nov 2025, 12:06Namhla, Ntombi, Vuyiseka N they are very unprofessional and they are full of lies in order to dismiss the customer. I logged a query on the 27th October 2025 regarding a withdrawal that went through while the receipt from standard bank states that it has been cancelled. I have logged a query, they never even bothered to call and update on the query. All I hear everytime I am doing a follow up, "no feedback " wait for 24 hours to get the feedback. I have been waiting I don't know how many 24 hours. Till this day no feedback.
MM
Mpho M's update04 Nov 2025, 12:06
Reviewer Update
Namhla, Ntombi, Vuyiseka N they are very unprofessional and they are full of lies in order to dismiss the customer. I logged a query on the 27th October 2025 regarding a withdrawal that went through while the receipt from standard bank states that it has been cancelled. I have logged a query, they never even bothered to call and update on the query. All I hear everytime I am doing a follow up, "no feedback " wait for 24 hours to get the feedback. I have been waiting I don't know how many 24 hours. Till this day no feedback.
Capitec Bank's replyOfficial
04 Nov 2025, 12:36Good day Mpho,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply04 Nov 2025, 12:36
Official
Good day Mpho,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank