Unresolved dispute
This is what happened to me as I transferred an amount of R2600 over to my capitec account so I could make use of it on the same day 27th March 2020 , but R2013 was taken by a debit order that I was not aware of. They were of no assistance to me yesterday when I called I was told me that they can't do the reversal and the app did not give the option of disputing the debit order and it took exactly R2013 from my money and now they say they can't help me I'm definitely changing banks they are problematic to me.
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Replies (3)
Capitec Bank's replyOfficial
30 Mar 2020, 09:38I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply30 Mar 2020, 09:38
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
20 Apr 2020, 15:56Good day
Feedback was provided via email.
Kind regards
Capitec Bank
Feedback was provided via email.
Kind regards
Capitec Bank
Capitec Bank's reply20 Apr 2020, 15:56
Official
Good day
Feedback was provided via email.
Kind regards
Capitec Bank
Feedback was provided via email.
Kind regards
Capitec Bank
's updateReviewer Update
06 Jul 2020, 15:10I called the numbers you had given me and turns out they are Virgin Active and I do not have a subscription with nor do I owe them,managed to make contact with Mr Sekete this morning, he told me that he is only a personal trainer at Virgin Active he does not deal with debit orders and he has asked that someone please contact him regarding this matter.On the 22 of April I sent the above message and still today I haven't received the help I wanted
's update06 Jul 2020, 15:10
Reviewer Update
I called the numbers you had given me and turns out they are Virgin Active and I do not have a subscription with nor do I owe them,managed to make contact with Mr Sekete this morning, he told me that he is only a personal trainer at Virgin Active he does not deal with debit orders and he has asked that someone please contact him regarding this matter.On the 22 of April I sent the above message and still today I haven't received the help I wanted