Unresolved Debt Inquiry – No Assistance from Capitec

I am extremely frustrated with Capitec’s lack of response regarding my Access Facility account from 2020, which I am trying to settle.

On 3 March 2025, I contacted Capitec to confirm where this debt is being managed, as I have been told it was handed over to DMC. However, after contacting DMC, they confirmed they have no record of my account. Despite this, I continue to receive monthly statements for the account via email, yet my Capitec mobile app states the account is locked and that I need to contact Capitec directly.

I received an email from Silindile Mchunu (Client Care Chat Support) on 4 March 2025, stating that my query had been escalated to the CCS department, yet 7 days later, I have received NO FEEDBACK OR ASSISTANCE.

What I Need from Capitec: Clarity on who is managing my debt and where I can settle it. A full and detailed statement of my outstanding balance. Confirmation of why I am still receiving statements when my account is locked. I have sent multiple emails and followed up, yet I keep getting ignored! If I do not receive assistance within 48 hours, I will escalate this matter to the National Credit Regulator (NCR) and the Credit Ombud for further action.

This level of service is completely unacceptable, and I urge Capitec to take this matter seriously.