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CF
Crisalda F

1 reviews | Active since Feb 2018

01 Feb 2021, 13:37

Unresolved debit order dispute

I got debited twice. I called customer service and was advised to go into a bank. My app doesn't allow me to do a debit order dispute. I can't go into the bank because I'm covid positive. I have been in quarantine for 28 days and 2 tests came back positive so I can't leave the house to go into a bank. Is there anyone who helps people in my situation or is capitec hoping I die of covid so they don't have to provide customers with service over the phone. What do you need from me. Must I cut off my thumb and send it with someone to the bank for them to help me reverse a debit order.

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Replies (6)
Capitec Bank
Capitec Bank's reply01 Feb 2021, 13:39
Official
Good day Crisalda

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank
CF
Crisalda F's update01 Feb 2021, 14:05
Reviewer Update
Wait. So now to placate Peter you send me a message to say within the next business day.

I need this issue resolved today
My mortgage needs to go off on time

If I went into a branch it would be resolved today

So you saying, I should leave my quarantine and go infect some people at the bank in order for me to get this resolved today.

I think I should go. To hell with safety and the welfare of those around me. Let me go into the branch and put my thumb on the scanner and hope it gets disinfected enough so covid doesn't effect the other customers.

Yes. I think I should go to a branch
Covid be damned.
CF
Crisalda F's update01 Feb 2021, 14:08
Reviewer Update
When the branch gets shut down due to COVID. Remember this customer asked for help and no one wanted to help her. If people lose their lives by coming into contact with me. I really hope they've got funeral cover with capitec so at least that way they can say capitec helped them. Be safe. Bank from home. What nonsense.

RESOLVE MY QUERY TODAY
CF
Crisalda F's update02 Feb 2021, 12:01
Reviewer Update
Thank you for resolving my issue. I didn't know about the R45 dispute fee but it saved me from going to the bank.
CF
Crisalda F's update02 Feb 2021, 14:09
Reviewer Update
Someone called me back to check if everything is okay and I asked why no one told me about the R45 dispute fee. She said it would be refunded. I'm still waiting...

CF
Crisalda F's update02 Feb 2021, 19:00
Reviewer Update
Thank you Capitec for your outstanding service