Unresolved complaint for 13 months - NO response even

Item: Capitec Bank
Rating: 1
Author: Nelmarie P

Capitec is normally great and I hate having to give 1 star but my complaint has been pending since November 2022 - please can you respond to me? It has been 13 months. Endless amounts of in branch visits and emails. Escalation of complaint line to CEO: *** keeps having the same message: "this service is not available due to technical" bla bla

Helpful (0)

Replies (3)

Capitec Bank's replyOfficial

11 Dec 2023, 12:18

Good day Nelmarie,

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards
Capitec Bank

Capitec Bank's reply11 Dec 2023, 12:18

Official

Nelmarie P's updateReviewer Update

11 Dec 2023, 12:33

Thank you, I will keep you to it.

Nelmarie P's update11 Dec 2023, 12:33

Reviewer Update

Thank you, I will keep you to it.

Capitec Bank's replyOfficial

11 Dec 2023, 14:47

Good day Nelmarie thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank

Capitec Bank's reply11 Dec 2023, 14:47

Official