Unresolved ***** Cases, Broken Promises & No Communication

I am extremely frustrated with Capitec Business’s handling of my case, which has been ongoing despite multiple follow-ups.

I have sent numerous emails and made several calls regarding funds that I urgently need to access, my business account has been blocked with numerous unkept promises to resolve this issue. The case was escalated, yet it has still not been closed, and communication from Capitec has been poor.

I've spoken to almost all the consultants, line managers and when I contacted the call centre yesterday and spoke to Nonhlanhla Mabena under reference ***3. I was explicitly advised that the ***** department had removed the hold on my account and that the funds would be transferred. This confirmation was given yesterday at approximately 15h55.

To date, no transfer has taken place, and I have not received any follow-up communication as promised.

The lack of accountability, delays, and failure to honor commitments are unacceptable and have caused me financial prejudice. I should not have to continuously chase Capitec for updates on an already escalated matter.

I am requesting:

Immediate confirmation of the status of my account

A clear explanation for the delay

Final resolution of this matter without further delay

If this issue is not resolved urgently, I will escalate it further through the appropriate regulatory channels.