Unresolved ***** Case and Funds Held

In late February of this year, I reported a ***** case to Capitec, and the majority of the funds were successfully secured. I was instructed to open a case and submit documentation within 48 hours, which I did. However, despite my follow-ups over the past few months, I have been repeatedly told that documents were still outstanding, yet I was never informed which documents were missing. To this day, Capitec continues to withhold my funds. When I inquired further, I was informed that the original case was closed without notification, despite my ongoing efforts to determine its status. I have visited the branch and opened a new case, but the situation remains unresolved. I am frustrated by the lack of communication and assistance from both the branch and the call center, as they do not have access to the ***** department's information