Item: Capitec Bank
Rating: 1
Author: Dorothy T

Capitec Bank's replyOfficial

13 Aug 2025, 06:02

Good day Dorothy. Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.

Capitec Bank's reply13 Aug 2025, 06:02

Official

Good day Dorothy. Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.

DT

Dorothy T's updateReviewer Update

14 Aug 2025, 15:26

Yesterday afternoon I received a call from Jocelyn, who is appointed to resolve the case, we agreed on 10:30 (tea time) for calls or in the afternoon around 4 pm, instead called hour later though I informed her that I am not allowed to take calls during working hours.
At this point, I do not wish to hear further explanations, I simply want my money returned. The ATM in question is owned and operated by the Capitec bank and this situation could have been prevented. Your ATMs have surveillance cameras, obviously when the technician inspected the machine on Monday, he/ she found evidence of a debit error and cash remaining in the machine.
It has been several days (Monday to Thursday), which I consider an unacceptable delay. I want an immediate return of my funds. If this matter is not resolved promptly, I am forced to escalate it to the Banking Ombudsman as I have evidence, I took pictures when your machine indicated "debit error then out of service"

DT

Dorothy T's update14 Aug 2025, 15:26

Reviewer Update

Yesterday afternoon I received a call from Jocelyn, who is appointed to resolve the case, we agreed on 10:30 (tea time) for calls or in the afternoon around 4 pm, instead called hour later though I informed her that I am not allowed to take calls during working hours.
At this point, I do not wish to hear further explanations, I simply want my money returned. The ATM in question is owned and operated by the Capitec bank and this situation could have been prevented. Your ATMs have surveillance cameras, obviously when the technician inspected the machine on Monday, he/ she found evidence of a debit error and cash remaining in the machine.
It has been several days (Monday to Thursday), which I consider an unacceptable delay. I want an immediate return of my funds. If this matter is not resolved promptly, I am forced to escalate it to the Banking Ombudsman as I have evidence, I took pictures when your machine indicated "debit error then out of service"

DT

Dorothy T's updateReviewer Update

15 Aug 2025, 15:41

Thanks, finally I got my funds though it took the bank a long time to resolve the matter and I've learned the lesson, I'll avoid ATM deposits in future and use other options like in store services instead.

DT

Dorothy T's update15 Aug 2025, 15:41

Reviewer Update

Thanks, finally I got my funds though it took the bank a long time to resolve the matter and I've learned the lesson, I'll avoid ATM deposits in future and use other options like in store services instead.

DT

Dorothy T's updateReviewer Update

15 Aug 2025, 17:06

Was it necessary to mention my real name instead of username? 🙄

DT

Dorothy T's update15 Aug 2025, 17:06

Reviewer Update

Was it necessary to mention my real name instead of username? 🙄

Unresolved ATM deposit issue