Unresolved alleged loan *****.

Hi,I went to Capitec bank back around 2013/2014 to open an investment account and to link it to the existing savings acc.The consultant who was helping me told she is struggling to open.She then contacted head office,they gave her Capitec forensic section's contact numbers.She spoke to Lizel Grobbler who told her that someone **********ly took a loan using my details.I was shocked,however I had a loan with Capitec bank but quickly it was settled and on their systems there was record.Capitec could not give me details of the alleged *****.They asked me if I have a twin brother and I said no.I could not open account.Three months later I approached the bank again for the updates,no changes,same status they told me Lizel Grobbler still investigating the case.This year I went again to Capitec bank to open investment acc,the account was opened successfully,however the consultant had to via forensic section for way forward.This matter is now affecting me as I m struggling to get major credits.I would like Capitec bank to communicate with me regarding the matter and how I should go about solving this problem.I receive my salary via the same bank and now they are making my life difficult. I request Capitec bank to clear my name. Attention to this matter will be highly appreciated.