Unreliable

After my flight cancellation by British Airways I called the bank and requested a reversal as the money was still reserved and not cleared, after sending the email from BA as proof of cancellation and the ticket with the amount paid and flight number I was assisted and for sure the money was released back into the capitec account but no kind of notification was given for the reversal, to cut the long story short two days later I check my balance and notice the same amount was debited out of my account and cleared. Why would Capitec do this knowing about the commotion at British Airways and having full proof of the flight cancellation and ticket with reference to the flight. Very disappointed now have lost the money which will never be refunded by BA, I had a chance to rectify this but after approving the reversal I still get debited... sigh 😑😑😑😑