TM
Tshepo M
1 reviews | Active since Jul 2016
01 Jul 2020, 10:09
Unreliable Capitec during busy days.
Today i went to withdraw money at a net1 ATM and my transcation did not go through because of a dispenser problem but my money has been deducted. I tried to call capitec but the phone goes unanswered for over 20minutes. That is made worse by the fact that my app is not working since yesterday. I have come to accept that capitec is very unreliable during month ends . I am waitin for the error correction to be done & i promise to ditch Capitec for good. I am definitely taking my salary to another bank. Capitec is useless.
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Replies (5)TM
Tshepo M's updateReviewer Update
01 Jul 2020, 10:16Right now i need to call them, but i cant buy airtime because their mobile service has problem. I am helplessly waitin.
TM
Tshepo M's update01 Jul 2020, 10:16
Reviewer Update
Right now i need to call them, but i cant buy airtime because their mobile service has problem. I am helplessly waitin.
Capitec Bank's replyOfficial
01 Jul 2020, 11:38I acknowledge your posting and have referred it to Complaint Management for immediate attention.
Capitec Bank
Capitec Bank
Capitec Bank's reply01 Jul 2020, 11:38
Official
I acknowledge your posting and have referred it to Complaint Management for immediate attention.
Capitec Bank
Capitec Bank
TM
Tshepo M's updateReviewer Update
01 Jul 2020, 11:59Thank you for the automated message but it's quite clear your bank has no capacity to serve the huge number of clients you brag about. Every month end brings a challenge to your app users because you have failed to stabilise your ever offline system. Thanks for nothing. I am now at a branch to print a proof of address to use in joining fnb. Dont even call me again cause this is the last time i'll ever complain about capitec.
TM
Tshepo M's update01 Jul 2020, 11:59
Reviewer Update
Thank you for the automated message but it's quite clear your bank has no capacity to serve the huge number of clients you brag about. Every month end brings a challenge to your app users because you have failed to stabilise your ever offline system. Thanks for nothing. I am now at a branch to print a proof of address to use in joining fnb. Dont even call me again cause this is the last time i'll ever complain about capitec.
TM
Tshepo M's updateReviewer Update
01 Jul 2020, 12:40Guess what! Even the branch tellers are saying they cannot hold of customer services over the phone..lol..this is just ridiculous
TM
Tshepo M's update01 Jul 2020, 12:40
Reviewer Update
Guess what! Even the branch tellers are saying they cannot hold of customer services over the phone..lol..this is just ridiculous
Capitec Bank's replyOfficial
01 Jul 2020, 17:12Good day
As discussed telephonically, I have advised accordingly.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I have advised accordingly.
Kind regards
Complaint Management
Capitec Bank
Capitec Bank's reply01 Jul 2020, 17:12
Official
Good day
As discussed telephonically, I have advised accordingly.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I have advised accordingly.
Kind regards
Complaint Management
Capitec Bank