UNRELIABLE BANK(CAPITEC BANK)

Capitec bank is VERY unfair, their service delivery is honestly very poor. On the 23rd July 2025 at 18:16 I bought a vw polo engine from some guy who advertised it on Facebook marketplace. I made a payment from my app to a capitec client unknowingly that the sellers capitec account is blocked. The next day both of us went to the branch for assistance in either unblocking the account so we can access the funds or do a recall and reverse the payment back into my account because my transaction and account is fully legal & operating. The branch employees at Diepkloof Square Capitec Bank advertised that I needed to write a SAPS affidavit stating what the transaction was for and also certify my ID copy in order for the branch & ***** team assist in doing a recall. 1 week later the money still never reflect so we went again into the branch to get confirmation as to whats happening with the recall, the employees once again said myself(sender) & the receiver needs to both write affidavits stating what the payment was for and certify both of our ID copies and submit it to the branch promising that either the account will be open ONLY for us to withdraw the money or they will assist in doing a recall(reversing the payment back into my account). We submitted everything the next day and for another week we waited with no update/confirmation/or progress. When we visited the branch again at diepkloof Square Soweto Johannesburg, the branch consultants laughed and said, I qoute: "Brother, this situation is very complex and the ***** department is not being helpful because they asked twice for affidavits, & the situation is still not solve. I DON'T KNOW HOW TO ASSIST YOU FURTHER, THE BEST WILL BE IF YOU LOG A COMPLAINT ON HELLOPETTER & THE OMBUDSMAN MAYBE SOMEONE IN MANAGEMENT WILL SEE IT & ASSIST YOU" The 3rd branch consultant that was assisting me added me on WhatsApp to give me feedback so I don't need to travel everyday to the branch. The consultant sent me a WhatsApp saying the best way to solve this is to log a complaint.

I have copies of all affidavits, proof of payments, WhatsApp chats & certified ID copies I submitted to the bank for 3 weeks & still I got NO assistance!

My incident numbers are: ***37 523 869