Unreliable and dissatisfied

Hello Peter,

I would like to pour out my frustrations on an incident I had with Capitec Bank. I once drove to Durban and back to Joburg on the 23rd of June 2017 to drop of some stuff in Durban. On our way back we decided to fill up the petrol at the Engen garage opposite Pavillion Shopping Centre, to my surprise when it was time to pay the attendant swiped the card 3 times and it declined. I knew I had funds at the time in that account. When I checked on my banking app I saw that my funds had been transferred. Luckily my buddy had funds on him and we paid for the petrol. I then called Capitec Bank on my way back to find out what had happened to my funds. I have a loan with Capitec Bank and agreed that on the 25th of every month they will deduct the install from my Standard Bank account. On that day they deducted the funds from my Capitec account on the 23rd of June 2017, a day which we didn't agree on. I went to the branch the following day to sort this is out and they sorted it and apologised for the inconvenience.

This matter happened again a few months later, were they deducted funds from my Capitec account and Standard Bank account the same time on a day we didn't agree on which is the 25th of every month. This happened on the 22nd of September 2017.

This that has happened is totally unfair and I would like to take it up with management as I have missed debits and bank charges have gone off. The same mistake can't happen twice in a period of three months. I am completely dissatisfied with their service. If such continues I am definitely moving all my accounts to my previous bank .