1 reviews | Active since Nov 2017
Unreliable
I moved to Capitec bank late last year because I heard and believed that bank charges are lower and they offer excellent service.
The biggest mistake of my life.
Capitec (Mall of Lebo) Lebowakgomo. You first have to wait for a very long queue, when you get to the ATM machine is "out of service". The consultants couldn't even be bothered. It happened to me 4 times already and I've had enough honestly. This is frastrating, its a hustle getting money from a Capitec ATM. I always have to loose my money due to withdrawing from different banks, this is not on. I am pleading please, can you make sure that there's always enough money in your ATM machines or make sure they are always up to date so we can always be able to access our money anytime please!! I know I'm helping a lot of your clients right now, everyone is complaining about this issue. Hope something will be done please.
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Donorique Wessels will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Donorique Wessels will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Hi Sebongile
Thank you for bringing this matter to our attention.
As you've had an opportunity to speak to our branch, they've provided you with an explanation, which you found valid and acceptable.
As a result of the above, this matter is now considered resolved and closed.
Kind regards
Donorique (Complaint Management)
Hi Sebongile
Thank you for bringing this matter to our attention.
As you've had an opportunity to speak to our branch, they've provided you with an explanation, which you found valid and acceptable.
As a result of the above, this matter is now considered resolved and closed.
Kind regards
Donorique (Complaint Management)
