Unreliable & *************

On the 6th of March 2026 I made a payment to a ****mer using Bidvest Bank Alliance. Bidvest bank acted swiftly to help secure my funds. Capitec instructed me to open a case & submit a case number + a sworn statement of which I did. A week later I did a follow up & Capitec claimed that they have sent all the necessary documents to Bidvest bank & that they are waiting for Bidvest to reverse my money. I contacted Bidvest bank yesterday 19 March 2026 & to my surprise Capitec Bank has been feeding me false information they never submitted anything to help me get my money back. I’ve been requesting to speak to a supervisor & have been promised multiple times I would get a call back & it has been nothing but false information, incompetence & empty promises.