SM
Soki M

1 reviews | Active since Sept 2016

05 Sept 2016, 21:36

Unreasonable Service

<p>I have been a member of Capitec for 3 years and recently decided to apply for credit. Capitec has made the process impossible for me and i am very disappointed with the service and lack of concern.</p> <p>After spending hours and days correcting documentation I was told that the legitimate company I work for is not registered with Trans Union even though I specified and provided written proof from the HR department that the business is under an umbrella company and they ARE registered I have basically been told that I cannot be helped due to the stamp on a payslip.</p> <p> </p> <p>If you ever want to be with a bank long term don't choose Capitec. You will never purchase an asset through them. </p>

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Replies (1)
Capitec Bank
Capitec Bank's reply06 Sept 2016, 08:24
Official

I acknowledge your posting, and have referred it to Riaan Jacobs for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank