Unreasonable bank fees

I was told by this guy Keanu Matthew's if I'm not happy with the service I can go to the bank ombudsman he opened my account without my consent firstly when I query that he send me to the branch to confirm if he works for the bank I did. We made an appointment still we didn't resolve my matter instead he told I can go to the ombudsman I will contact them on my statement they're are fees that are really questionable what a poor service.