Unreasonable and pathetic service

I sold my car on the 18 September 2024. The buyer transferred the money into my capitec account and capitec put the money on hold for *****. I sent them an affidavid from the buyer and proof of payment on the 18th Sept after being tranferred from 1 person to the next i finally got an email to send the documents to. I have not received any feedback and the agent i spoke to today tells me they have many ***** cases. So basically **** me i need to wait after i didnt even commit any ***** and the buyer sent me proof that his ***** case is closed. So capitec just keeps my money until they decide to attend to my case. This account will be closed as soon as this resolved. My money is not safe with capitec.