CL
Cronje L

1 reviews | Active since Feb 2018

07 Mar 2025, 07:12

Unreadable Capitec ATM

On the 4th of March, I needed to deposit R40000 worth of R200 notes at Capitec Waterstone, Somerset West, for my elderly mom. I was told they didn't handle cash in the bank but we must use the one machine that was working. I was number 3 in the row. I decided to rather deposit the money I my nearest town which is Kleinmond. If it didn't have that function I'd have to continue to Herm****, 40km on. Yesterday the 6th, I found myself at the Capitec ATM in Kleinmond. It is situated at a horrible shopping centre. All the other ATMs are situated on the other (safer)side of the centre. This one, is on the side where there are sometimes shady characters to be seen - here I am with packs of R200 notes feeling the tiniest bit uncomfortable. Well, the screen is unreadable so to speak. The machine is old - it reminds of a 70s Kelvinator washing machine. It refuses the money - too many notes. I remove some. It counts. Takes some notes and refuses others. I succeed in banking 11000. I give the next person a chance. Back in the queue which has grown. It took me 40 minutes to deposit roughly 35000. No I didn't get ****** but I felt very uncomfortable. So now bosses of Capitec, if I can't bank it a branch inside and your sub-standard ATM's only take certain amounts in one go, how the hell must I get my money in my account. Also: you charge for every cash deposit - is that why one can only deposit smaller amounts? I feel cheated out of time as well as money. Obviously you think people in rural towns are ******s? Domkoppe en ou mense. I am utterly dissatisfied.

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Replies (1)
Capitec Bank
Capitec Bank's reply07 Mar 2025, 08:38
Official
Hi Cronje, thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Best regards,