Unprosessed Transaction
The service with Capitec is really bad. I've paid an account online, while it were busy going through, load shedding started, the amount went off my account, Showing Unprosessed, that were 3 days ago still show unprosessed, I phoned Capitec twice and the merchant I was paying, it doesn't reflect on their side and Capitec won't reverse the payment in order for me to do it again. I even went in yesterday and they just don't want to assist me. And said it normally takes 7 to 10 working days. How in the world. The service is just BAD
Helpful (0)
Replies (4)0
Replies (4)
Capitec Bank's replyOfficial
12 Feb 2021, 09:58Good day Leonie
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply12 Feb 2021, 09:58
Official
Good day Leonie
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
's updateReviewer Update
12 Feb 2021, 12:10Please just reverse the transaction, I already paid again, to wait for Capitec to sort this out will take forever. Thank you
's update12 Feb 2021, 12:10
Reviewer Update
Please just reverse the transaction, I already paid again, to wait for Capitec to sort this out will take forever. Thank you
's updateReviewer Update
16 Feb 2021, 07:13This is useless 7 days and still not sorted out. REALLY!!!!!!!!!!!!!!!!!!!!!!!!!
's update16 Feb 2021, 07:13
Reviewer Update
This is useless 7 days and still not sorted out. REALLY!!!!!!!!!!!!!!!!!!!!!!!!!
's updateReviewer Update
17 Feb 2021, 10:23PLEASE CAN SOMEONE GET BACK TO ME, NO ONE IS RESPONDING AND IT'S BEEN 8 DAYS PLEASE.
's update17 Feb 2021, 10:23
Reviewer Update
PLEASE CAN SOMEONE GET BACK TO ME, NO ONE IS RESPONDING AND IT'S BEEN 8 DAYS PLEASE.