unproffessional system with rude assistance

am so ****ed off. i lost my fone and got a new one. i did install an app however it said i need to go to branch when i got there to my suprise they could help me as the activation sms couldnt go through...why is it they making our lives so difficult because i had it for such long time with the new technology they choose an sms for activation. now i cant do much and make transfer. everityhing with capitec is a ******* and whats even worse their cunsultant they not friendly to assist you. yall say this is an improved technology and makes lives esier for us however when you get to the branch is a different story.