Unproffessional Conduct of Management

The review is on behalf of a friend, who isnt into techonlogy. Mrs Sithembiso Shangases account was closed/blocked without any prior communication with her whether via phone call or email. How can an institution like Capitec decides to close one's account without consent, without considering how it would affect the user of the account and how it would affect them generally? How it affects clients businesses?

The account has been closed from August❗️ Imagine someone without an accont for 3 months. How does Capitec do this to its loyal clients. Its disgusting. Its long overdue and stressful.

Please assist, Contact number provided. Email: ***